Returns

RETURNS AND EXCHANGES FOR ONLINE SALES ONLY

• What is your Online Purchase return policy?

  • Online Purchase Returns or Exchanges must be approved by contacting us at jon@norsehouse.com

  • Customer is responsible for all shipping charges in the Exchange process. 

  • Online Returns will be a refund issued to the Card used in the online transaction, less a 10% restocking fee; no exceptions.

  • Online Returns made without getting approval first will be not be credited; not accepted by us; and may be returned to the customer at customers' expense.

  • Online Returns must be made within 14 days and must be accompanied by a receipt; no exceptions.

  • All items must be in original packaging and tags must be IN PLACE on all Online Returns, and clothing must be free of any and all wear.

  • No Cancellations, Returns, Refunds, or Exchanges on Sale, Marked Down, Used, or otherwise Discounted Orders (including incentives like "Free Shipping"); no exceptions.

  • No Returns, Refunds, or Exchanges on Swimwear or Underwear of any type.

  • Returns or exchanges are not available on mounted skis, or fitted boots.

  • All shipping charges and arrangements on returns are the responsibility of the buyer.

  • Please contact the store (jon@norsehouse.com) for Warranty issues. All Warranty issues will be handled separately from returns.

• How do I return an item/order?

  • Please email  the shop (jon@norsehouse.com) to initiate a return.

• An Item I bought from you is defective or has a warranty issue, what can I do? 

  • You have the option to contact the manufacturer and utilize their warranty program; this is often the fastest way to warranty your item. Alternativley, you can contact us (jon@norsehouse.com) and we'll do our best to process your warranty issues. Keep in mind, the manufacturer is always the final arbiter of any warranty claim. 

• Do you have return time limits?

  • Yes, returns must be made within 14 days.