SHIPPING

Norse House currently ships items via UPS to all 48 contiguous states, The level of shipping service can be selected during checkout. If an order is received by 12pm EST, it will usually ship the next business day, though this is not guaranteed.  We do not ship on Saturday, Sunday or holidays. We are not responsible for shipping delays due to weather, natural disasters or other unpredictable events.

Standard shipping is via UPS Ground. 

UPS does not ship to PO Boxes or APO addresses.  Please provide us with a street address for shipping.

The shipping costs are calculated at checkout based on the total weight, package size, item value and shipping address. Our checkout will automatically calculate the charges.  If there are any changes in shipping prices you will be notified promptly by email.

Please allow for additional shipping fees and handling time for all oversized items. Generally, most skis are considered oversized items and their shipping charges will reflect this.

Returns

RETURNS AND EXCHANGES FOR ONLINE SALES ONLY

• What is your Online Purchase return policy?Online Purchase Returns or Exchanges must be approved by contacting us at jon@norsehouse.comCustomer is responsible for all shipping charges in the Exchange process. Online Returns will be a refund issued to the Card used in the online transaction, less a 10% restocking fee; no exceptions.Online Returns made without getting approval first will be not be credited; not accepted by us; and may be returned to the customer at customers' expense.Online Returns must be made within 14 days and must be accompanied by a receipt; no exceptions.All items must be in original packaging and tags must be IN PLACE on all Online Returns, and clothing must be free of any and all wear.No Cancellations, Returns, Refunds, or Exchanges on Sale, Marked Down, Used, or otherwise Discounted Orders (including incentives like "Free Shipping"); no exceptions.No Returns, Refunds, or Exchanges on Swimwear or Underwear of any type.Returns or exchanges are not available on mounted skis, or fitted boots.All shipping charges and arrangements on returns are the responsibility of the buyer.Please contact the store (jon@norsehouse.com) for Warranty issues. All Warranty issues will be handled separately from returns.
• How do I return an item/order?Please email  the shop (jon@norsehouse.com) to initiate a return.
• An Item I bought from you is defective or has a warranty issue, what can I do? You have the option to contact the manufacturer and utilize their warranty program; this is often the fastest way to warranty your item. Alternativley, you can contact us (jon@norsehouse.com) and we'll do our best to process your warranty issues. Keep in mind, the manufacturer is always the final arbiter of any warranty claim. 
• Do you have return time limits?Yes, returns must be made within 14 days.